What are visiting hours?
Regular visiting hours are 11:00 a.m. to 8:00 p.m. Visits are limited to these hours to allow our residents to rest. Outside of these hours, we lock our doors, as most residents are asleep. For before- or after-hours visits, please use the doorbell; our staff will be happy to assist you in entering the facility.
Is there a limit to the number of people who can visit at one time?
There is no limit. However, we ask that large groups meet with the resident in our dining room or public meeting areas to avoid interfering with the resident’s roommate.
Is there any private space available to use?
Families may reserve the conference room or social worker office for private meetings or special events with advance notice by contacting the social services department or the activities department.
Can children visit?
Yes, children are allowed. We ask that all visitors refrain from visiting if they are sick or have any symptoms of illness. If children visit, we ask that they be mindful of noise levels.
Can we bring a family pet to the facility?
We love when pets come to visit. We ask that you clean up after your pet and take proper safety measures. All pets must have current vaccinations and remain on a leash at all times.
Can residents receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Capistrano Senior Living
Attn: ___________________ Room No. _____
31741 Rancho Viejo Road
San Juan Capistrano, CA 92675
Is smoking permitted in the facility?
Smoking is not permitted in the facility.
How do I find out about activities provided for residents?
We strive to create social programs and individualized activities to match the capabilities and needs of each residents. This also has a powerful effect on the healing process of those residents involved in rehabilitation. Specific activities may include active residents councils, musical performances, updates on current events, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We encourage families to participate with the resident in activities. A monthly calendar is posted on our activity board in the dining room to keep residents informed of upcoming activities and special events. An activity representative visits the resident rooms daily to encourage participation.
Will my loved one’s room come furnished?
Resident rooms are unfurnished; however, each room comes with full cable access.
Will my loved one have telephone access?
Yes. Each bedside has phone access. residents are also welcome to bring their own cell phones.
Will my loved one have internet access?
Free Wi-Fi internet is provided for residents and their guests.
Who do I talk to about food preferences?
Our registered dietitian and/or food service director can create customized meal plans for your loved one. Our food service personnel prepare all the meals. Special care is taken to serve appetizing and healthy foods. All menus are developed according to prescribed medical diets.